CONFIRMATION POLICY
Standard Confirmations
Confirmation of all visits are required the day before your visit.
Confirmations received after 3pm will result in Termination of your visit for the following day.
This includes;
Parent and child In-Person Visits,
Parent and child Virtual Visits and
Parent Education Visits.
-
Confirmations must be made by text message or voice message, only.
-
The phone number for confirmations is, 816-782-1707.
-
Text messages must include the phrase “Confirming for tomorrow”.
-
Confirmations must be made before 3pm, between the hours of 3am to 3pm.
-
Confirmations will be replied to between the hours of 3pm to 5pm.
Double Confirmations
If you are required to make a double confirmation, follow instructions above first.
Then proceed to the steps below.
-
Confirmations must be by text message or voice message, only.
-
The phone number for the 2nd confirmation is, 816-782-1707.
-
2nd confirmations are responded to as soon as they are received.
-
2nd confirmations will last for the next 3 Consecutive visits.
This includes;
Parent and child In-Person Visits
Parent and Child Virtual Visits
Parent Coaching & Education Sessions
A second confirmation is required 4 hours before your visit begins, but no earlier than 8am.
If your visit is less than 4 hours after 8am you must make your 2nd confirmation by 8:30am.
2nd confirmations are required of parents that are inconsistent with their visits or have missed a visit by Termination or No Show.